Contact Us

Thank you for visiting budksos.

Our customer service team can assist with questions relating to products, orders, payments, shipping, returns, refunds, and general website enquiries.

Company Information

Company: WANGSUI TRADE LIMITED

Business Address

ROOM 5042, 5/F
YAU LEE CENTRE
NO. 45, HOI YUEN ROAD
KWUN TONG, KOWLOON
HONG KONG

Customer Service

For customer service enquiries, please use the contact form or customer service function available on our website.

Order Enquiries

When contacting us about an existing order, please provide:

  • Your order number
  • The contact details used when placing the order
  • A brief description of your enquiry

Providing this information helps us locate and review your order efficiently.

Returns and Refunds

For questions regarding:

  • Returns
  • Refunds
  • Exchanges
  • Order cancellations
  • Damaged products
  • Faulty products
  • Incorrect products

please contact our customer service team before sending any product back.

Shipping Enquiries

We provide free standard shipping.

Our estimated delivery timeframe is:

15–20 days

If you contact us regarding an existing shipment, please provide your order number.

Response Times

We aim to respond to customer enquiries as soon as reasonably possible.

Response times may occasionally be longer during weekends, public holidays, or periods of unusually high enquiry volume.